Refund policy

Last updated: November 25, 2025

This Refund Policy explains how returns, exchanges, refunds, damaged or defective products, and lost shipments are handled. By placing an order, you agree to this policy. This policy does not replace any rights you may have under applicable consumer protection law.

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Return Eligibility and Timeframe

We have a 7-day return policy. You must request a return within 7 days after receiving your item (unless applicable laws grant additional rights, such as the EU cooling-off period described below).

To be eligible for a return, the item must:

• Be in the same condition that you received it
• Be unused and unworn
• Include the original packaging and all tags
• Include a receipt or proof of purchase

To initiate a return, contact us at returns@vagabondbindle.com. Items returned without a prior return request will not be accepted.

You may contact us with any return-related questions at returns@vagabondbindle.com.

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Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery and contact us within 7 days if:

• The item arrives damaged or defective
• You receive the wrong item (including incorrect size, color, model, or specifications)

When contacting us, please include:

• A description of the issue and your order number
• Clear photos or videos of the damaged, defective, or incorrect item
• A photo of the shipping label (if the wrong item was received)

Send this information to returns@vagabondbindle.com so we can evaluate the issue.

Depending on the circumstances, we may:

• Issue a full or partial refund, or
• Reship the correct product at no additional cost

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Missing or Lost Shipments

If your shipment tracking shows no movement for more than 30 days, contact us at returns@vagabondbindle.com. After confirming the shipment is lost or severely delayed, we will offer either:

• A full refund, or
• A replacement shipment (where applicable)

If your tracking number appears invalid or shows no updates, please contact us so we can investigate and obtain the correct information. If the package is ultimately confirmed lost or significantly delayed, we will handle it as described above.

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Incorrect Address or Unclaimed Packages

Please ensure your shipping address and contact information are correct before completing your order.

If an order cannot be delivered because:

• An incorrect address was entered at checkout, or
• The package was not claimed by the recipient

We cannot process refunds or reshipments for that order. Fulfillment partners ship strictly according to the details provided at checkout.

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Change-of-Mind Returns

If you decide you no longer want an item, we may accept a return under the following conditions:

• You request the return within 7 days of delivery by emailing returns@vagabondbindle.com
• The item is unused, with original packaging and tags attached
• You are responsible for the cost of return shipping

If your return is approved, we will provide:

• Return instructions, and
• The correct return address (this may vary depending on product and warehouse location)

Refunds will be issued to the original payment method once the item is received and inspected. Original shipping charges are typically non-refundable unless required by law.

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Fulfillment Partner Disclaimer

We work with third-party fulfillment partners to warehouse, package, and ship products. These partners may operate multiple facilities in different regions, including the United States, Germany, and the United Kingdom. Return addresses and processing timelines may vary based on product type and logistics availability.

Items must be returned to the specific address provided during the return approval process. Returns sent to any address other than the designated return address will not be processed or refunded.

Fulfillment partners do not accept walk-in returns. Only items shipped and received through an authorized return method will be eligible for inspection and refund processing.

We are not responsible for shipping delays or delivery issues caused by:

• Incorrect or incomplete shipping information provided at checkout
• Carrier delays or transit disruptions
• Delivery attempts not accepted or packages marked unclaimed or undeliverable

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Exchanges

The fastest way to exchange an item is:

1. Request a return for the original item, and
2. Once approved, place a new order for the replacement item

In cases of damaged, defective, or incorrect items, we may provide a replacement shipment at no additional cost.

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European Union — 14-Day Cooling-Off Period

If your order is delivered to an address within the European Union, you may cancel or return your order within 14 days for any reason, without justification.

To qualify, the item must be:

• In the same condition in which it was received
• Unworn or unused
• In original packaging, with all tags
• Accompanied by proof of purchase

To exercise this right, contact us at returns@vagabondbindle.com within 14 days of delivery.

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Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved:

• The refund will be issued to your original payment method within 10 business days.
• Processing times may vary by bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at returns@vagabondbindle.com.